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FAQs

1. How does the fan signup process work?

Your fans will click on a personalized link that directs them to a secure payment page, where they’ll enter their payment details. Once their payment is successfully processed, they will be redirected to a form where they provide their name and the phone number they’ll use to text you. After completing the form, they will receive a personalized welcome text message to that number, officially welcoming them to your exclusive superfan group.

2. What if the fan gives my number to someone else who is not a part of the superfan group?

During the signup process, fans enter the phone number they’ll use to text you, and this number is added to a special group called Verified Members. If someone who isn’t in that group tries to text you, they’ll receive an automated reply with a link to sign up. Only messages from verified members will appear in your Conversations inbox, ensuring that you’re only interacting with your paying superfans.

3. What happens if fans try to send me photos?

VIP Texting is designed to block fans from sending photos or videos. Fans can only receive photos and videos from you. If they attempt to send an image or video, it simply won’t reach your inbox, protecting you from receiving any unwanted content.

4. What happens if a fan sends me inappropriate message content?

With just one click, you can move the fan to a blocked list. Once blocked, they will no longer be able to text you. If they attempt to send a message after being blocked, they’ll receive an automated reply informing them of their blocked status and that their subscription will not renew.

5. What is the process for me to get started with your service.

We’re taking care of everything for you. To begin, we’ll register your brand with a third-party registry that texting carriers use. You’ll need to provide some basic details, such as your company name, Federal EIN, address, and links to your privacy policy and terms of service. In addition, we will create some sample messages you plan to send to your fans for the registry. The approval process typically takes 1-3 weeks.

Once your brand is approved, we will purchase a dedicated texting number specifically for your brand. After that, you’ll be ready to start engaging with your superfans. We will also provide you with a custom website code that you can easily integrate into your site. This code will allow your fans to sign up directly for your texting platform, making it simple for them to connect and stay in touch with you.

From registration to fan engagement, we’ll guide you through every step, ensuring a smooth and seamless process.

6. What is the cost to use this texting service?

Although there are certain costs associated with setting up and managing your account—such as merchant fees, messaging expenses, and other operational costs—you won’t need to pay anything upfront. Our service runs on a 100% revenue-sharing model, meaning we only profit when you do. This ensures a true partnership where your success is our success, and there’s no financial risk on your end.

Additionally, you will be assigned a dedicated account manager who will be your go-to contact for anything you need. They will assist you with account setup, answer any questions, and help optimize your fan engagement strategy. From managing messaging campaigns to maximizing revenue, your account manager will be there to support you every step of the way.

With this model, it’s a win-win – no upfront costs, just a shared path to success, where you focus on connecting with your superfans, and we handle the logistics.

7. How much does the average fan pay to text a celebrity?

The price fans pay to text a celebrity typically varies based on factors like the size of your fanbase and the type of business or industry you’re in. However, a general rule of thumb is around $99 per month per fan for direct, exclusive access.

With our user-friendly platform, most celebrities can effectively manage between 200-300 paying fans on a monthly basis. Our system is designed to make fan interaction seamless, allowing you to maintain meaningful and engaging conversations without feeling overwhelmed. As your fanbase grows, you may even find opportunities to scale beyond that range, creating more personalized experiences for your superfans.

We take care of managing the entire platform, so you can focus on what matters most—engaging with your fans and promoting your service. All the technical details, including account setup, message delivery, and payment processing, are handled by us. You’ll have access to an easy-to-use system that allows you to connect with your superfans effortlessly. Your only responsibility is interacting with your audience and marketing the service to grow your fanbase. We make it simple, so you can focus on building relationships and providing exclusive, personalized experiences for your fans while we handle the rest.

8. How do I get paid?

You will receive your payout on a monthly basis, 15 days after the end of each month. You’ll collect 100% of the revenue generated from your fans, minus our agreed-upon revenue share. With our share, we cover all the associated costs, including credit card processing fees, software licensing, text messaging usage fees, and carrier fees. This means you don’t have to worry about any hidden expenses or additional charges—we handle all the operational costs so you can focus on connecting with your fans and growing your income. Your earnings will be automatically deposited in your bank, ensuring a seamless and hassle-free payment process.